Important: Please record an unboxing video while opening your package for faster resolution. Requests without valid proof may not be accepted.
A. Eligible replacements
We accept replacements only in the following cases:
- Wrong product delivered
- Expired product delivered
- Missing product
Requests must be raisedย within 24 HOURS of deliveryย with pictures and an unboxing video.
B. Steps to request a return/refund
- Raise a request via Email (support@chicitstore.com) or WhatsApp (8379909932) with your order ID, pictures, and unboxing video.
- Our team will review your request within 24 working hours.
- If approved, our courier partner will collect the product.
- Once received and verified, we will issue a replacement or refund within 5โ7 business days.
C. Non-refundable cases
- Opened, used, or altered products.